Client Choice of Services

CHECKLIST OF TLC SENIOR RELOCATION SERVICES
You Select the Service or Services you Desire
Note:  Later, if you decide you would like additional services, we are glad to accommodate you. We want this to be a smooth move.
	CHECK SERVICE
	YOU DESIRE
SUPPORT AND ENCOURAGEMENT
Emotional support,encouragement and compassion provided at each step	TLC provides
MOVE PRELIMINARIES
Asemble a Packet of Community Services and Retirement Communities
Provide indexed folders/notebooks for important papers  (no charge)	No Charge
Provide indexed  folder for all the move documents  (no charge)	No Charge
Provide US Post Office Moving Packet  for address changes  (no charge) or	No Charge
we can process all known address changes
SPACE PLAN FOR NEW HOME
Taking too much??  We help in this common dilemna.
Space Plan - Floor and Furniture Plan for New Home
We help you in this decision and provide some guidelines
Leaving Ceremony:  Conduct a ceremony to honor memories of your home	X we provide
(no charge)
SORTING   (called RIGHT-SIZING)
Assist with decision-making as this is the most difficult step
Divide into "do-able" steps and assist you
Do you want us to do all the sorting, with you sitting in an easy chair supervising?
Do you wish to be involved in the sorting?   Either way, we do the physical labor.
DISPOSITION OF ITEMS NOT MOVED
Arrange for Relatives/Friends to pick-up items you are sharing or ship items
Auction or Estate Sale or Donate to Charity?
Appraisals:  arrange for appraisals of valuble jewelry, art, antiques
Either we conduct this or hire an auction company, depends upon amount
Donations:  Arrange for your favorite charity or charities to pick up
We provide a receipt and photos for tax purposes
Remove any remaining, unusable items
HOUSE CLOSURE
Assure house is secure
Trash Pick-Up:  We arrange for final trash pick-up
House Cleaning:  We arrange for final house cleaning (you pay the cleaner)
Landscape Maintenance:  Arrange for any needed landscape (you pay)
Turnover to Relative, Manager or Realtor
MOVE MANAGERS
Plan a timetable for the move
Assure your insurance policy covers items in transit
Activate all services for new home (keys, phone, utilities, cable, etc.)
Deactivate all services (cable, phone, utilities) for present home
Liaison with new home Intake Manager (for any special arrangements, parking, etc.)
Arrange for a Moving Company of your Choice or Ours (you pay mover)
Liaison with Moving Company  (any last-minute changes p reconfirm arrangements)
Note:  Any items not disclosed to moving company and added later will increase
the cost even if you have a binding contract with company.
Number and Label all boxes and containers
Make a last-minute check to assure no items missed ( all closets, cabinets,
garage and storage areas)
Moving Day
Packing - Packing for the first-night needs and any last-minute packing
TLC is present on moving day  (you need not be present)
We assure mover places furniture where you want it positioned
We count boxes to assure all have been received
TLC unpacks kitchen, bath, bedroom items for your first night
(make the bed, set-up kitchen and bathroom)
TLC assures there is a clear  traffic path and lighting for your first night
We unpack other items and organize as quickly as possible
Set-up electronic equipment or schedule a technician
We hang pictures (or we can arrange for a decorator to assist you)
Remove all packing materials and moving boxes
POST-MOVE
Senior Friendly:  We make recommendations for any senior friendly adjustments
New Home Ceremony:  TLC will conduct a Welcome to New Home	No Charge
Follow-Up:  Sue and/or Virginia visit you within the first two weeks to
assure you are "getting settled in"
ANY ADDITIONAL SERVICES YOU DESIRE
MEDIATION
If conflicts arise among family members, TCL has conflict resolution skills
OTHER:
ADDITIONAL, SEPARATE POST-MOVE SERVICES
CLIENT ADVOCATE
To give out-of-town relatives peace-of-mind,  arrangements can be made for TLC
to visit you on a regular basis to check on services provided, acting as a client
advocate, and run any necessary errands.